Tips & FAQ
Practical advice before you reserve
Small planning choices — timing, location type, and optional extras — often matter more than the vehicle photo.
Booking tips
- Reserve early for holidays, weekends, concerts, and major sports events — popular classes sell out first.
- Compare airport and neighborhood rates for the same dates; fees and free mileage rules can differ.
- Read fuel and mileage policies so return expectations are clear.
- If your personal car is in the shop or after an accident, ask about replacement rental options.
- Check whether Enterprise Plus® or a business program applies for faster check-in and points toward free days.
- Photograph the vehicle at pickup (existing marks, fuel level, mileage) before you leave the lot.
Frequently asked questions
Do I book on this website?
No. Complete your reservation on Enterprise.com or at a branch location. Use this site for planning tips, then continue to booking when you are ready.
When should I book?
As soon as your travel dates are firm. Peak seasons and event weekends fill faster, especially for SUVs and minivans.
What documents do I need?
Typically a valid driver’s license and an accepted payment card in the renter’s name. Some locations may ask for additional ID.
Can I modify or cancel a reservation?
Yes, usually through the official view / modify / cancel tools on Enterprise.com. Policies and deadlines depend on the rate you booked.
Is insurance included?
Coverage options vary. Review what your personal auto policy or credit card already provides before adding optional protection at the counter.
What if I need a truck or moving van?
Enterprise offers larger vehicles in many markets. Compare cargo van and box truck options for your dates on the official site.